Privacy Policy

1. Who are we?

This website is operated by Véronique SON, owner of La Villa Terracotta, located at 25 rue Georges Gratiant, Ravine Gens Bois, 97223 Le Diamant, Martinique.
We are responsible for processing the personal data collected via this website.

2. Data we collect

We only collect the information necessary to manage our communications and your stay, including:

First and last name
Email address
Phone number
Booking request dates and details
Browsing data (IP address, cookies – see section 8)

3. Purpose of data collection

We collect personal data for the following purposes:

To respond to your contact or booking requests
To manage bookings and guest stays
To send you useful information before, during, or after your stay
To improve site navigation through the analysis of anonymized data

4. Legal basis for processing

The processing of your data is based on:

Your consent (contact forms, cookies)
The performance of a contract (booking)
Our legitimate interest in ensuring the proper functioning of the website and service quality

5. Data recipients

The data collected is used solely for internal purposes by La Villa Terracotta.
It may, if necessary, be shared with service providers (e.g. booking platforms, website host) who are committed to respecting data confidentiality.

6. Data retention period

Data related to a booking or communication is kept for 3 years from the date of the last contact.
Data required for legal obligations (e.g. billing, accounting) may be retained longer as required by law.

7. Your rights

In accordance with applicable regulations (notably the GDPR), you have the following rights:

Right to access your data
Right to rectify your data
Right to erasure (right to be forgotten)
Right to object to processing
Right to restrict processing
Right to data portability

You can exercise these rights by contacting us at:
📧 infos@lavillaterracotta.com

8. Cookies

Our website uses cookies to:

Ensure proper technical functioning
Measure website traffic anonymously
Enhance user navigation

Upon your first visit, a banner informs you of the use of cookies. You can accept, refuse, or configure them according to your preferences.

9. Data security

We implement all reasonable technical and organizational measures to ensure the security of your personal data (secure hosting, restricted access, etc.).

10. Contact

For any questions regarding this privacy policy or your personal data, please contact us at:
📧 infos@lavillaterracotta.com